Refund Policy

Scope

This Refund Policy explains when you can get your money back for an AdChat paid plan and how to ask for it. It applies to every purchase made through adchat.uz and app.adchat.uz, and it forms part of our Terms of Service.

Payments are processed by Click and Payme (in so'm, for customers in Uzbekistan) and by Paddle (in US dollars, for international customers). The rules below apply to all of them; the section on Paddle purchases adds what is specific to Paddle.

One-time prepaid purchases

AdChat paid plans are prepaid one-time purchases for a term of 1 month or 12 months. There is no auto-renewal and no recurring subscription — nothing is charged again when the term ends.

Because nothing renews automatically, there is no subscription to cancel: you simply do not buy the next term. When a paid term ends without a new payment, the workspace returns to the free tier and your flows, subscribers, and message history are kept.

The 14-day refund window

You can request a full refund of a plan purchase within 14 days of the payment date — for any reason, with no further conditions. This applies to every payment provider we work with.

After the 14-day window we do not provide refunds or pro-rated credit for the unused part of the term. The plan stays active until the term you paid for expires. Nothing in this policy limits any statutory rights that cannot be waived under the law of your country.

Overage charges

The same 14-day window applies to usage-based overage charges, counted from the date the charge is billed. Overage is disabled by default, and its rate is shown in workspace settings before you enable it.

Purchases made through Paddle

For international purchases in US dollars, Paddle acts as the merchant of record and is the seller of record for your order. Refunds for those purchases are handled by Paddle in line with the Paddle Buyer Terms (paddle.com/legal/checkout-buyer-terms).

You can request a refund directly from Paddle using the link in your Paddle receipt email, or write to us and we will arrange the refund with Paddle. Refunds are returned by Paddle to the original payment method — how soon the money appears depends on your bank or card issuer.

How to request a refund

Email us at info@adchat.uz and include:

• the name of the workspace the plan was bought for;
• the payment reference — the order or transaction ID from Click, Payme, or Paddle;
• optionally, a short note on what did not work — it helps us improve.

We respond within 5 business days. Refunds go back to the original payment method used for the purchase; the time it takes to appear depends on the payment provider and your bank.

Chargebacks and disputes

If a charge looks wrong, contact us first — an email is almost always faster than a bank dispute, and we can resolve most issues within a few days.

Contact

If you have any questions about this Refund Policy, please contact us at: