The bot handles the repeats. Your team takes the rest.
Delivery terms, working hours, order status — a flow answers these in Telegram and Instagram at any hour. Everything else reaches a person, together with what the bot has already said.
How does AdChat automate customer support?
AdChat puts Telegram and Instagram conversations into one shared inbox and lets a no-code flow answer the routine questions first. When a question is not routine, the flow notifies an agent and pauses the bot; the agent sees the full history and replies from the same thread. Roles, an audit log and response-time analytics keep a team of several people organised.
- Channels
- Telegram and Instagram in one inbox
- Bot and human
- One-click takeover, then the bot resumes
- Team size
- Up to 15 members on the Business plan
- Agent tools
- Saved replies, notes, assignment, AI suggestions and translation (Pro)
- Price
- Free up to 300 subscribers; Pro from $13 a month
Answer the question you have answered a hundred times
Collect the routine questions into an FAQ flow with buttons and keywords. Outside working hours the bot says when the team is back and takes the details, so nobody is left without a reply.
- Templates: FAQ, prices, out-of-hours reply, handoff to an agent
- Keyword triggers and a default reply for everything else
- Buttons that lead the customer to the right answer
- Questions that collect the order number or contact before the handoff
- NPS and review request templates after the conversation
Take over the chat with the whole history
The inbox shows which conversations the bot is handling and which are waiting for a person. An agent pauses the bot in one click, replies in the same thread, and returns the conversation to the bot when the issue is closed.
- Bot-active and agent-active status on every conversation
- Assignment to specific teammates and an “assigned to me” filter
- Saved replies and internal notes
- AI reply suggestions and message translation (Pro)
- Instagram’s 24-hour window shown on the conversation
Run support as a team, not from one phone
Invite colleagues with their own logins instead of sharing a password to the account. Roles limit what each person can change, and the audit log shows who did what.
- From 1 member on Free to 15 on Business
- Roles: owner, admin, member
- Audit log of agent actions
- Average agent response time in analytics
- Works in a mobile browser for replies on the go
How to set up support in AdChat
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Connect your channels
Add the Telegram bot and the Instagram account your customers already write to. Both arrive in one inbox.
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Automate the routine
Launch the FAQ and out-of-hours templates with your own answers, and add a handoff step for everything the bot should not decide.
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Invite the team
Add agents, set their roles and agree who takes which conversations. Saved replies keep the answers consistent.
Customer support questions
Email us — we reply within 1 business day.
Can a chatbot replace support agents?
No, and it should not try. A bot is good at routine questions with a known answer: prices, delivery terms, working hours. Complaints, exceptions and anything unclear should go to a person — AdChat is built around that handoff.
What happens to messages outside working hours?
The out-of-hours flow replies at once, says when the team will be back and can collect the details of the request. In the morning the conversation is waiting in the inbox with everything the customer wrote.
How many agents can work in one inbox?
It depends on the plan: 1 team member on Free, 5 on Pro and 15 on Business. Each person has a separate login and a role.
Can agents answer customers who write in another language?
Yes. On the Pro plan and up, the inbox offers AI reply suggestions and translates messages, so an agent can read and answer in a language they are less fluent in. AI features are off by default and are enabled in the workspace settings.
Stop losing leads in your DMs.
Two minutes to your first flow. No card. No call. No "let's chat about your needs."
- Free up to 300 subscribers
- 2-min setup
- Cancel any time